AI literacy training for employees
Since 2 February 2025, organisations that deploy AI must work on the AI literacy of their people. This training does that on the AI systems you actually use.
Short answer
Article 4 of the EU AI Act, Regulation (EU) 2024/1689, has applied since 2 February 2025 to providers and deployers of AI systems: they take measures for the AI literacy of their staff. Elusive Innovations in Oss gives training for this on the AI systems your company uses, matched to the role and knowledge of the participants. Every participant receives a certificate of attendance, and the price is on request.
A reply within one working day.
- Legal basis
- Article 4 AI Act (EU) 2024/1689
- Applies since
- 2 February 2025
- Afterwards
- Certificate of attendance per employee
- Price
- On request
What Article 4 asks
In the AI Act (Article 3, point 56), AI literacy means the skills, knowledge and understanding to make an informed deployment of AI systems, and to gain awareness of the opportunities and risks of AI and the possible harm it can cause. Article 4 has applied since 2 February 2025 to providers and deployers of AI systems. A company whose staff use ChatGPT, Copilot or another AI application in their work is, as a rule, a deployer.
Since 27 July 2026 the article reads differently. With Regulation (EU) 2026/1744, the Digital Omnibus on AI, providers and deployers take measures to support the development of AI literacy of their staff, taking into account knowledge, experience, training and the context in which the AI systems are used. No particular level has to be ensured, and the regulation does not prescribe a set course or certificate.
So training is one of the measures you can take, not a guarantee of legal compliance. What fits depends on which AI systems you use, for what and by whom. That is why we start with that question, and afterwards record who took part and what was covered. For legal advice on your situation, a lawyer is the right party.
What is covered
- Which AI systems you use, and for what
- How an AI system arrives at an answer, and why it can be convincingly wrong
- Opportunities and risks in your own work: errors, bias, confidential data
- Working agreements: which data, who checks, and when a person decides
- What the AI Act is about, in outline and without legal advice
When this fits, and when it does not
Fits when
- Staff use AI tools in their work, with or without agreements about it.
- You want to record which AI literacy measures you have taken.
- The training must fit what your people actually do, not a generic e-learning.
Choose something else when
- You want legal advice on the AI Act. We do not give that; a lawyer is the right party.
- You want an accredited certificate. We give a certificate of attendance.
- You develop high-risk AI systems yourself and need help with the obligations that come with that.
What we build ourselves
The training is given by an agency that builds AI applications itself and sees them in use. A few examples:
AI telephony
Answers calls and then carries out the action in your systems, handing over to a person where that helps better.
View: AI telephonyCompany Brain
Answers from a company's own knowledge, with the source, or a note that it does not know.
View: Company BrainAppraisal Copilot
Drafts text per report field; the appraiser checks, corrects and signs.
View: Appraisal CopilotCloser AI
A platform where sales teams practise conversations with an AI counterpart.
View: Closer AI
How it works
Inventory
Which AI systems you use, who works with them, and for what.
Training per group
Someone who uses AI occasionally gets something different from someone who works with it daily or decides about it.
Certificate of attendance
A certificate of attendance per employee, and for your records an overview of who took part and what was covered.
Keeping it current
When a new AI system or a new employee arrives, you schedule a follow-up session.
Frequently asked questions
Is AI literacy mandatory?
Article 4 of the AI Act has applied since 2 February 2025 to providers and deployers of AI systems. Since 27 July 2026 (Regulation (EU) 2026/1744) the article asks them to take measures to support the AI literacy of their staff; no particular level has to be ensured. Whether and how it applies to your organisation depends on which AI systems you deploy.
Are we compliant with the AI Act after this training?
We cannot guarantee that, and training alone is no guarantee either. The training is an AI literacy measure you can record. For legal advice on your situation, a lawyer is the right party.
Do participants get a certificate?
Every participant receives a certificate of attendance with the date and the topics covered. It is not an accredited certificate or diploma; the AI Act does not prescribe a certificate either.
Does this also apply if we only use ChatGPT or Copilot?
If staff use such a tool in their work, under the company's authority, the company is as a rule the deployer of that AI system. The training then covers exactly those tools and how you use them.
What does the training cost?
The price is on request. It depends on the number of groups, the AI systems covered and the preparation. After the introduction you receive a proposal including the price.
Other formats
- AI workshopAI workshop for teamsA half-day introduction to AI, hands-on, with examples from your own work.
- In-company AI trainingIn-company AI training, tailoredA tailored programme of two to four sessions, built around your own processes.
- Training per toolCopilot, ChatGPT and Claude trainingChatGPT, Microsoft Copilot or Claude for teams, and a management session on AI strategy.
Read next
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- InsightsWhen AI genuinely adds value (and when it is hype)A practical lens for deciding where AI belongs in your process, and where a plain rule does the job better.
- ServicesAI SolutionsSoftware that reads a call, a document or a request and carries out the next step inside your own systems.
The next step
Tell us who you want to work with, and on what.
Bring an example from your team's everyday work. You hear from us within one working day, and after the introduction you receive a proposal including the price.