Marketing
Automating customer service with AI: chat, WhatsApp and phone
An AI assistant on your website, in WhatsApp or on the phone that answers questions from your own information and records appointments or enquiries straight away.
Request the free business scanBook an introductionMany questions to your customer service keep coming back: opening hours, delivery times, the status of an order, moving an appointment. An AI assistant can answer them on your website, in WhatsApp or on the phone, using your own information. What it does not know or may not handle, it passes on to a colleague.
01
What we do
- A chat assistant on your website that answers questions and records enquiries or appointments
- An assistant in WhatsApp Business, with handover to a colleague in the same conversation
- AI telephony: an assistant that makes and takes calls, and carries out the action in your systems
- A knowledge base from your own information: site, terms, product data and frequently asked questions
- Integrations with your calendar, CRM or order system
- An overview of what is being asked, so you see where your site or process falls short
02
What you use it for
- Your team answers the same questions every day
- Customers call or message outside office hours and only get an answer the next day
- Booking and moving appointments takes a lot of back and forth
- You want a question through chat to land in the same place as an email or phone call
How we approach it
- Collect questions: which questions come back most often, and through which channel.
- Agree limits: what the assistant may handle itself, and when it hands over.
- Build and test: internally first, with real questions from your inbox or chat.
- Live and adjust: we read along with what is being asked and sharpen the answers.
When a person is better
A complaint, a sensitive situation or a question without a fixed answer belongs with a person. A good assistant recognises that and hands the conversation over with its context, so the customer does not have to tell the story again. We agree that together up front. How AI fits further into your own systems is covered under AI solutions.
Frequently asked questions
Does the assistant make up answers?
It only answers from the information you give it. If something is not in there, it says so and passes the question on. In the test phase we check together whether that works with your real questions.
Does it work with WhatsApp?
Yes, through WhatsApp Business. Customers message the way they are used to, and a colleague can take over the conversation at any moment.
How is this different from the Vindbaar.ai chatbot?
Vindbaar.ai offers a ready-made chatbot that books appointments, at a fixed price. This page is about bespoke work: an assistant connected to your own systems, such as your order system or planning.
What happens to customer data?
Before anything goes live we record where data is stored and who can access it. The assistant only sees what it needs for its task.
What does it cost?
Building it is a bounded project, and management afterwards a fixed monthly fee. After the baseline you receive a proposal, with no hours billed afterwards.
The next step
Tell us where work gets stuck.
Bring an example from your everyday work. Together we explore what is needed and whether we are the right team to help.
Read next
- ServicesAI SolutionsSoftware that reads a call, a document or a request and carries out the next step inside your own systems.
- ServicesLead generation and follow-upBringing in enquiries through your site, ads and social, and making sure each one lands automatically with the right person and gets followed up.
- InsightsWhen AI genuinely adds value (and when it is hype)A practical lens for deciding where AI belongs in your process, and where a plain rule does the job better.